Quality IT Support for Brisbane Businesses
We make quality IT support more flexible by offering a range of support options, such as phone support, email support, a tiered ticketing system, remote and on-site support. This allows small and medium businesses to choose the support option that best fits their needs and budget.
We regularly use remote support tools, such as remote desktop software and remote access tools. These tools allow our IT support technicians to remotely troubleshoot and fix issues without needing to be on-site, saving the cost and time of travel whilst expediting the support.
In addition to reactive support (i.e., fixing issues as they arise), we provide proactive support to prevent issues from occurring in the first place. This can involve regular maintenance, monitoring, and updates to keep systems running smoothly.
In leveraging more affordable IT support for Brisbane businesses, we offer flexible pricing options, such as pay-as-you-go or monthly subscription plans. This allows businesses to choose a pricing plan that fits their budget and needs.
We understand that providing quality IT support involves having knowledgeable and experienced technicians, using best practices and industry standards, and having processes in place to ensure timely and effective resolution of issues.
We provide managed services to ensure our clients receive the highest level of technical support, security, and reliability at all times. Customers benefit from proactive monitoring of server and network health, data protection plans, patch management solutions, advanced threat protection, as well as expert advice in setting up and managing their unique environments.
Common IT Support Issues
During our day to day operations, we often come across the same issues across various clients. The most common issues we encounter and solve are:
- Slow computer performance
- Internet connectivity issues
- Printer setup and troubleshooting
- Software installation and updates
- Virus and malware removal
- Data backup and recovery
- Network setup and maintenance
- Cloud services integration
- Mobile device management
- Cybersecurity threats
- Email setup and troubleshooting
- Remote access and VPN issues
- Windows and Mac operating system support
- Hardware failures and repairs
- Remote desktop support
- Firewall and router configuration
- Database management
- Website hosting and maintenance
- Backup and disaster recovery planning
- Server maintenance and optimization
We have put together a small guide for troubleshooting common technical problems with tips and tricks to help the DIY troubleshooter. Feel free to download this guide and use this whenever you run into issues with your computer or laptop.
If you’re unable to resolve the issue you’re experiencing, don’t hesitate to contact ItsBroken Digital for further assistance. Their team of experienced technicians is available to assist you with any technical problems you may have.
Make contact with ItsBroken Digital. Call now or visit our contact page where you can find all the information you need to reach us, including our phone number, email address, and contact form.
What services does ItsBroken offer for IT support?
ItsBroken Digital offers a wide range of IT support services, including troubleshooting and repair for hardware and software issues, network setup and maintenance, data backup and recovery, and more.
How quickly can you respond to a support request?
ItsBroken Digital strives to respond to all support requests as quickly as possible. In most cases, a technician will be able to start working on a problem within a few minutes of receiving a request.
What hours is ItsBroken Digital available for IT support?
ItsBroken Digital are available 24/7 for emergency IT support services only (extra charges apply). Our regular support schedule is from Monday to Friday 10am to 4pm (AEST)
Do you offer on-site support?
Yes, ItsBroken Digital offers on-site support for clients who require it.
Does ItsBroken offer support for custom software and applications?
Yes, ItsBroken Digital has experience with a wide variety of software and applications and can provide support for custom solutions as well.
Do you offer managed IT services?
Yes, ItsBroken Digital offers managed IT services for clients who want to outsource their IT needs.
Does ItsBroken offer remote support?
Yes, ItsBroken Digital offers remote support for clients who want to resolve issues without needing an on-site visit.
Do you offer support for Mac and Linux systems?
Yes, ItsBroken Digital offers IT support services for Mac and Linux systems in addition to Windows systems.
What types of businesses does ItsBroken work with?
ItsBroken Digital work with a wide range of businesses, from small startups to large enterprises. They have experience working with clients in many different industries, including retail, healthcare, finance, and more.